Personal Data Protection Law (KVKK)

1. Data Controller

Under the Personal Data Protection Law No. 6698 (KVKK), PUKKA Seyahat Turizm Yatçılık Taşımacılık Ticaret Limited Şirketi (Gunesh Axtra Travel Agency), as the data controller, will process your personal data in accordance with the principles outlined below.

2. Purpose of Processing Personal Data

Your personal data is processed for the following purposes to ensure that you benefit from our services:

• Provision of travel, transportation, accommodation, tour, and transfer services
• Management of reservation and payment processes
• Compliance with legal and regulatory requirements
• Handling requests, complaints, and customer relations
• Accounting and invoicing operations
• Execution of marketing, promotion, and campaign activities
• Conducting customer satisfaction analysis and statistical studies
• Providing information to relevant public authorities as required by law

3. Processed Personal Data

Our company processes the following categories of personal data:

• Identity Information: Name, surname, date of birth, national ID/passport details
• Contact Information: Phone number, email address, physical address
• Payment Information: Credit/debit card details (CVV codes are not stored)
• Travel Information: Flight, hotel, transfer, and tour program details
• Customer Transaction Information: Booking history, cancellation/modification records
• Visual & Audio Data: Call center recordings, email correspondence
• Website Usage Data: IP address, cookies, and site interaction behaviors

4. Methods & Legal Basis for Collecting Personal Data

Personal data is collected through various channels, including:

• Our website (www.axtratravel.com)
• Call centre and customer service
• Social media accounts
• Email, SMS, and mobile applications
• Physical applications at our offices

Personal data is processed in accordance with Articles 5 and 6 of KVKK based on the following legal grounds:

• Performance of a contract (booking, sales, and service fulfilment)
• Legal obligations (invoicing, audits, and regulatory compliance)
• Legitimate interests (customer satisfaction studies, service improvements)
• Explicit consent (marketing, campaigns, and advertising activities)

5. Transfer of Personal Data

Your personal data may be shared with third parties under the following circumstances:

• Service Providers: Airlines, hotels, transfer operators, and business partners
• Authorized Public Institutions: Tax offices, law enforcement agencies, courts, and other regulatory authorities
• Payment Processors: Banks, credit card companies, and e-commerce infrastructure providers
• Legal Support: Our lawyers and consultants to fulfil legal obligations

6. Your Rights as a Data Subject

Under Article 11 of KVKK, you have the following rights regarding your personal data:

• To learn whether your data is being processed
• To request information about processed data
• To understand the purpose of data processing and its compliance
• To know the third parties to whom personal data is transferred
• To request correction of incorrect or incomplete data
• To request deletion or anonymization of personal data under KVKK
• To object to automated processing that produces negative consequences
• To demand compensation for damages in case of unlawful processing

7. Application Procedure

To exercise your rights under KVKK, you may contact us in writing or via registered electronic mail (KEP) using the details below:

Company Name:
PUKKA Seyahat Turizm Yatçılık Taşımacılık Ticaret Limited Şirketi (Gunesh Axtra Travel Agency)

Address:
Kumbahçe Mahallesi, Atatürk Caddesi No.:83/1, Bodrum/Muğla

Email:
info@axtratravel.com

Your requests will be processed within 30 days free of charge. However, if additional costs arise, a fee may be charged according to the tariff set by the Personal Data Protection Authority.

This KVKK Disclosure Text is published on www.axtratravel.com and is effective immediately. We reserve the right to make changes to this policy as necessary.